At Vibewave Solutions Private limited (“we,” “our,” or “us”), the innovative force behind wearpetals, we work tirelessly to elevate shopping into a refined experience. Users (“your” or “yours”) deserve sophisticated fashion and a smooth purchasing journey. We understand that plans change, and sometimes an order may need to be canceled. Our cancellation policy is designed to offer flexibility while ensuring smooth processing for all customers. Once an order is placed, cancellations are only possible within a certain timeframe before it enters the fulfillment process. We encourage customers to review their selections carefully before confirming a purchase. If you need assistance with a cancellation, our support team is happy to help.
When Can You Cancel an Order?
Orders can only be canceled before they are processed for packaging and dispatch.
Once an order reaches the final stages of fulfillment, cancellation may not be possible.
If cancellation is successful, a confirmation will be sent to your registered contact details.
Personalized or customized items may not be eligible for cancellation once production begins.
We reserve the right to cancel any order due to unforeseen circumstances or security concerns.
Steps to Cancel Your Order
If you wish to cancel an order, the request must be submitted through your account dashboard or by contacting our customer service team. Our system will check whether the order is still eligible for cancellation based on its processing stage. If approved, you will receive a confirmation, and the cancellation will be processed accordingly. In case an order is no longer eligible for cancellation, you may explore return or exchange options if applicable. We recommend acting quickly if you decide to cancel, as processing times vary.
Orders That Cannot Be Cancelled
While we strive to accommodate cancellation requests, some situations may not allow for order modifications. Orders that have already been dispatched or customized according to personal preferences are non-cancelable. Additionally, promotional or clearance items may be marked as final sale, making them ineligible for cancellation. If your order falls under these categories, you may need to explore return or exchange policies instead. Our team is always available to assist with alternative solutions whenever possible.
What Happens After You Cancel?
Once a cancellation is confirmed, any applicable refunds will be processed based on the original payment method.
Processing times for refunds may vary depending on financial institutions.
If store credit is offered as an alternative, it can be used for future purchases.
Some cancellations may incur a restocking or processing fee if applicable.
Customers will be notified of refund details via email or account notifications.
Changes to Our Cancellation Policy
We may update this cancellation policy periodically to ensure clarity and fairness for all customers. Any modifications will be reflected on this page, and continued use of our platform signifies acceptance of the revised terms. We recommend reviewing this section before placing an order to stay informed about any updates. If you have questions or need assistance with a cancellation, our customer service team is always available. Your satisfaction is our priority, and we are here to help make your shopping experience seamless.
